An Akamai outage that brought down the systems of Commonwealth Bank of Australia, Australia Post, and Virgin Australia was not caused by a cyber assault.
On Thursday afternoon, an outage of one of Akamai’s Prolexic DDoS services was blamed for knocking out the internet services of some of Australia’s major banks and airline networks.
The problem was not triggered by a system update or a cyber assault, according to the company, who said that a routing table value utilised by its Prolexic DDoS services had been “inadvertently exceeded.”
“The result was an unplanned service outage,” the business stated.
The company, which bills itself as “the world’s largest and most intelligent edge platform,” said it spotted the problem right away and notified affected clients within seconds. On Thursday, about 2:20 p.m. AEST, problems began to arise.
The business verified in a blog post that “the impact was restricted to Akamai clients utilising version 3.0 of the Routed service.”
“Many of the approximately 500 clients who used this service were automatically diverted, restoring service in a matter of minutes. After that, the vast majority of the remaining consumers were manually diverted.”
Customers of three of Australia’s four largest banks — Commonwealth Bank of Australia, Westpac, and ANZ — as well as Australia Post and Virgin Australia were affected. Each of them used Twitter to alert customers to the issue.
“We’re aware that some of you are having trouble using our services, and we’re looking into it right now. We apologise for the inconvenience and appreciate your patience; we will provide an update as soon as possible “According to CBA. Westpac and ANZ both made similar comments.
The outage was affecting Virgin Australia’s website and contact centre, according to a tweet. Meanwhile, Australia Post said the outage was caused by a “external” issue.
By 6:47 p.m. AEST, service had been restored.
Since then, Akamai has apologised to its customers and affected end users.
“We’ve taken steps to ensure that this problem doesn’t happen again. In the future, we’ll aim to ensure that every Akamai customer is set up for automatic rerouting “According to the firm.
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